Returns and refunds
K2Audio Ltd RETURNS AND REFUNDS POLICY
TOTAL SATISFACTION - YOUR RIGHT TO CANCEL AS A CONSUMER
Should you be unhappy with any item you purchase from K2Audio ltd simply return it to us (within fourteen days of receipt) and we'll refund the cost of the goods in full. Should you wish to return an item to us please note the following;
1) Goods must be returned to us in pristine condition and with all original product packaging and accessories.
2) Due to the nature of the goods that we sell there are certain items that may not be returned for refund. These items include custom made and special order items (eg custom cables, books, computer software, video and audio tapes, and CDs. Such goods will of course be replaced under guarantee if found to be defective.
3) Unwanted items not notified to us within fourteen days of receipt may not be accepted back for refund or may be subject to additional fees.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel a contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Please note that business to business transactions are exempt from the Consumer Contracts Regulations returns policy.
If you think a product supplied by us is faulty or has developed a fault within the warranty period please contact us by any of the listed methods, (phone or email being preferred). Very often we can diagnose and advise solutions without the need to return goods to us. Faulty goods will be replaced or refunded accordingly and you will be kept informed at all times. Should the goods be deemed not faulty after testing we will contact you and do our best to help you through the installation and set-up procedure as required. Charges may apply for the expense of returning items and you will be advised should this be the case.
If you need to send any item back to us please package the product such that it will not be damaged in transit (and so that the items own retail packaging is not damaged) and send it to the address below. For your protection we strongly advise you to use a postage method that provides proof of delivery. Please include your name address, copy of your receipt and a quick note to say why you've returned the item and what action you would like us to take.
28 Parker House
DE21 4SZ UK
Important please note:
You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you we may arrange for collection of the item from your residence at your cost. Delivery charges other than our standard delivery (for example next day, Saturday delivery and overseas delivery) form part of a separate contract for service which may not be cancelled once executed. The Consumer Contracts Regulations and right to cancel do not apply to Business to Business transactions.
We want you to be happy with everything you purchase from us and will do our best to provide as much information and assistance as we can to ensure this. Should you be unhappy with any aspect of our products or service please let us know and we'll do our best to resolve any problem for you. You may contact us: By phone: 01332 830550. For technical queries, confirmation of prices or any other query, please contact us within our normal office hours (9.00am - 4.00pm Mon - Friday).
By post: K2Audio Ltd, 28 Parker House, Mansfield Rd, Derby, DE21 4SZ,
By email: email@example.com
By Fax: 01332 830551
Whichever method you choose you will get a response within a maximum of two working days (and probably much sooner).
All prices are correct at time of publication, (E and O E). We reserve the right to alter our prices if VAT rates or our suppliers' prices change. All prices are for payment with order and we make NO surcharges for credit card payments.
We endeavour to hold stock of all the items we advertise and over 90% of goods are normally dispatched on the day we receive the order (or as soon as the goods are available) and we will always inform you in the event of any lengthy delay.
All the products we sell are covered by a 12-month (return to base) guarantee unless otherwise stated.
K2Audio Ltd shall not be liable in any respect of defects in goods supplied for any injury, loss or damage resulting from such defects. Whilst every effort is made to deliver goods in accordance with the stated timescales, we do not accept any liability for consequential losses incurred by late delivery of the goods.
ERRORS AND OMISSIONS
Whilst every effort has been made to ensure that the information contained in our web site and literature is correct, no responsibility for errors or omissions can be accepted. Wherever possible we have included a picture of each product. Whilst this is intended to aid your selection we cannot guarantee true likeness of product colours or size.
INFORMATION AND ASSISTANCE
We do our best to provide accurate technical information in our catalogue and web site and also by telephone and email. Please note however, that we cannot be held responsible for the consequences of any action taken or purchases made on the basis of that information. Put another way, we will do our best to help you, our customer, make the right decision when purchasing equipment and give you the most up-to-date information we have, supplemented where possible with opinions based upon our own experience. However, the end decision on whether and what to purchase has to be yours, and yours alone.
WASTE ELECTRICAL & ELECTRONIC EQUIPMENT
When your item has reached the end of its useful life and you wish to dispose of it, you can either:
- a) Take it to a local recycling centre. The web site http://www.recycle-more.co.uk will help you locate the most convenient centre for you and also provides a lot of other helpful information on recycling.
- b) Return the item to K2Audio Ltd at the address below. This option is provided on a like-for-like basis against the purchase of a new equivalent item or an item which has the same or similar functions. K2Audio Ltd will then ensure that the returned item is properly recycled on your behalf. If your item is still in working order it is also worth considering donating it to a charitable organisation or someone else in need. By extending the useful life of your old equipment you are also helping to preserve resources and avoid additional waste.
None of these Terms and Conditions affects your statutory rights in any way.